SHIPPING 

How long will it take for my order to arrive? 

Due to the current circumstances of covid-19, deliveries may be slightly delayed depending on the local delivery network in your region. We hope that you lend your patience to the logistic teams no matter where they are, who are supplying us with our daily essentials and keeping goods flow through our communities 

All standard orders will be shipped within two to three business days after confirmation of your order. If your order includes an item that we indicated will be shipped at a later date, we will ship the entire order out together once the item is ready. 

REGION 

ORDER AMOUNT 

SHIPPING FEE 

DELIVERY TIME 

Pakistan 

Any

PKR 200-500

4–5 business days 

International  

Any 

Variable 

1–3 weeks 

 

 

*Local Express Shipping 

If you are located in Pakistan and need to expedite your package, do email us first at [email protected]. We’ll respond within 24 hours. 

We do not ship on weekends and public holidays.  

Will I receive customs/import duties? 

Any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. These charges must be paid by the recipient of the parcel. We are not responsible for any customs and import duty charges. 

Unfortunately, we have no control over these charges and are unable to tell you what the cost would be, since customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. 

 

How do I place a return or exchange? 

 

  • ELORA by M does not offer return/refund, only size can be exchanged subject to availability.
  • The product will only be exchanged if the product received is defected. You can contact our customer service center by emailing us pictures of defected product at [email protected] or calling us at 03322455655 WITHIN 3 DAYS AFTER DELIVERY.

 

Can I return or exchange an item I bought on sale? 

Unfortunately, all items purchased during a sale or marked at a discounted rate cannot be exchanged or refunded. If you send them back to us for a return we will not be able to process a refund. If you have any questions about sizing, fit, or fabric, please reach out to our customer service before placing your order. 

I think I got the sizing wrong on my order, can I exchange it for a different size? 

We’re happy to send you the right size and do an exchange! Otherwise, we only replace items if they have arrived defective or damaged. If you need to exchange it for the same item in a different size, send us an email at [email protected] before sending your item to: 

 

 

SIZING 

How do I know which size fits me? 

Please click on the size guide that is on each product page. If you have any specific questions please feel to contact us at [email protected]

 

CURRENCY-PKR 

Everything on your site is billed in PKR? 

Hi all. Everything on our site is billed in PKR. Thank you for your understanding. 

 

CARE 

How do I care for my ELORA items? 

We select and test fabrics to ensure that all garments may be machine-washed easily. That said, please follow the care instructions of each garment. When in doubt, hand wash always wins. And if you want to use the washer, please place them with similar colors. 

Our three rules to go by: 

Hand wash — For delicate items stick to spot cleaning only. Otherwise, handwash cold with a mild detergent to maintain the colour and feel. Leave to soak for a few minutes, then treat with a fabric conditioner in the final rinse to keep its feel. Rinse well in cold water and avoid wringing, keep to line drying your garment inside-out, away from the sunlight. 

Wash cold — Wash clothes in cold water, as opposed to warm or hot, and always wait until you have a full load. Hang or lay flat to dry. 

Steaming and ironing — For everything silk, turn your garment inside out and iron it on the lowest setting. Spray some water to help straighten out the wrinkles. For everything else, turn your garment inside out and iron it on a medium heat setting. 

Still got questions? Want to say hi?

Email us: [email protected] 

Whatsapp us:+923322455655

ELORA BY M ® 2022