- ELORA by M | THE BAG COUTURE does not offer return/refund, The product will only be exchanged if the product is received in damaged or defected condition. You can contact our customer service center by emailing us pictures of defective product at sales@elorabym.com or text us on whatsapp at +923224455655 WITHIN 24 HOURS AFTER DELIVERY.
- Please ship the items to be exchanged to: ELORA by M | THE BAG COUTURE. Once we receive your package, we will dispatch your new items as soon as possible.
- To exchange your product, you first need to mail your product to ELORA by M | THE BAG COUTURE.
- Exchange is not offered for international orders.
- Washed, used or damaged products will not be exchanged.
- Products purchased on sale can not be exchanged.
- For Online payment orders, in case of lost shipment, customer must inform via email with complete order details. We will set an inquiry regarding your claim. If after inquiry, it is confirmed that your claim is valid, then the product will be replaced.
- Exchange items will be returned and redelivered at customer’s cost.
- ELORA by M | THE BAG COUTURE does not offer a “Refund” or “Money Back Guarantee” on purchased item.
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